Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding electronic agreement between you ("User", "Customer", "You") and Furbiko Technologies India Private Limited ("Furbiko", "Company", "We", "Us", or "Our"), a private limited company incorporated under the Companies Act, 2013, having its registered office at No: 2211, 2/1149/I 100, HILITE BUSINESS PARK, Iringallur, Kozhikode - 673014, Kerala, India.

These Terms are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020 framed under the Consumer Protection Act, 2019.

1. Nature of the Platform & Marketplace Services

Furbiko operates a managed e-commerce marketplace and re-commerce platform specializing in certified refurbished electronics, pre-owned smartphones, open-box gadgets, brand-new electronics, and accessories.

• Managed Marketplace: Furbiko connects consumers with verified partner outlets and sellers ("Sellers") and also markets company-inspected inventory. Furbiko provides diagnostic grading, cataloging, quality assurance verification, packaging, logistics integration, digital payment processing, customer support, and platform warranty management.
• Quality Certification: Refurbished devices listed on Furbiko undergo rigorous 32+ point technical diagnostic checks to ensure 100% operational hardware and software functionality prior to shipment.

2. User Eligibility & Account Registration

1. Eligibility: You must be at least eighteen (18) years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872. Minors may use the Platform only under the supervision of a parent or legal guardian.
2. Mobile OTP Authentication: Registration requires a valid Indian mobile number verified via One-Time Password (OTP). You agree to provide accurate, current, and complete personal and delivery details.
3. Account Confidentiality: You are solely responsible for maintaining the confidentiality of your mobile device, login session, and OTP credentials. Furbiko shall not be liable for any unauthorized access resulting from your failure to secure your device.

3. Product Condition Grading & Disclaimers

Every device listed on Furbiko is categorized into distinct, transparent cosmetic and functional grades:

Grade	Cosmetic Condition	Functional & Hardware Status
Brand New	Factory sealed in original manufacturer packaging.	100% untouched OEM specifications with full manufacturer warranty.
Superb	Like-new appearance with negligible to zero noticeable scratches or blemishes.	100% fully functional, thoroughly inspected across 32+ hardware/software tests, battery health verified.
Good	Light visible scratches or minor cosmetic signs of everyday prior usage.	100% fully functional, all components operating to standard diagnostic benchmarks.
Fair	Noticeable cosmetic scratches, dents, or signs of wear on casing or bezel.	100% fully functional; fully tested screen, cameras, ports, and internal motherboard.

Third-Party OEM Trademark Disclaimer

Apple, iPhone, iPad, Samsung, Galaxy, OnePlus, Google, Pixel, Xiaomi, and other brand names, trademarks, and logos displayed on the Platform are the registered intellectual property of their respective trademark holders. Furbiko Technologies India Private Limited is an independent refurbished goods marketplace and reseller and is not affiliated with, endorsed by, sponsored by, or an authorized service agent of these original equipment manufacturers (OEMs) unless specifically stated.

Packaging & Accessories

Refurbished and pre-owned devices are shipped in specialized Furbiko eco-friendly, secure protective packaging. While original accessories may be included when available, Furbiko may provide certified, safety-tested, fully compatible third-party charging cables and adapters to ensure safe battery charging.

4. Pricing, Taxes & Transparent Billing

• Currency & Taxes: All product prices on Furbiko are displayed in Indian Rupees (INR ₹) and are inclusive of applicable Goods and Services Tax (GST).
• Total Price Transparency: In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Furbiko displays the complete, transparent price breakdown before you finalize your order—including item selling price, delivery fees, packaging fees, applicable platform fees, and coupon discounts. No hidden charges are added at checkout.
• Promotional Coupons: Coupons, promotional credits, and discounts are subject to specific validity periods, minimum order amounts, and per-user usage limits. Coupons cannot be redeemed for cash or transferred.
• Pricing Errors: In the rare event a product is listed at an incorrect price due to a typographical or system error, Furbiko reserves the right to cancel the affected order prior to shipment and promptly issue a full refund.

5. Payment Methods & Security

Furbiko supports the following secure payment options:

• Prepaid Online Payment: Unified Payments Interface (UPI via GPay, PhonePe, Paytm, BHIM), Credit Cards, Debit Cards, and Net Banking processed through our RBI-authorized payment partner, Razorpay.
• Cash on Delivery (COD): Available for eligible postal pincodes and order values. COD orders may be subject to phone or OTP verification prior to dispatch.

All electronic payment transactions are encrypted and processed through PCI-DSS Level 1 compliant gateways. Furbiko never stores your credit/debit card numbers or security CVV codes on our servers.

6. Shipping, Transit & Delivery

1. Logistics Execution: Deliveries are managed through our integrated, reputable logistics partners (primarily Delhivery).
2. Delivery Timelines: Estimated delivery timelines (typically 2 to 7 business days depending on location) are indicated at checkout and tracked in real-time within your app account.
3. Package Inspection at Delivery: You are strongly advised to inspect the outer packaging upon delivery. If the outer shipping box or security seal is severely damaged, torn, or appears tampered with, please reject the delivery or record an uninterrupted unboxing video to assist with prompt claim resolution.

7. Cancellation, 7-Day Return & Refund Policy

A. Order Cancellation

You can cancel your order free of charge directly through the app at any time before the status transitions to "Shipped" or "Out for Delivery". Upon cancellation, a 100% refund is initiated immediately to your original payment source.

B. 7-Day Return Window

Furbiko offers a 7-Day Return Policy starting from the calendar date of confirmed delivery. You may request a return within seven (7) days if the product delivered:

• Is Dead on Arrival (DOA) or exhibits functional hardware/software defects.
• Has physical transit damage reported within 24 to 48 hours of delivery with photographic evidence.
• Is materially different in model, color, storage specification, or grading from what was ordered.
• Has missing essential accessories or components listed in the order invoice.

C. Mandatory Return Conditions & Device Lock Removal

To qualify for an approved return and refund:

• You must submit a return request in the app with an accurate description of the issue and upload a minimum of three (3) clear photos showing: (1) Front screen powered on; (2) Back casing and camera module; (3) Serial number / IMEI screen or box sticker.
• The device must be in the same cosmetic condition as delivered, without any user-induced physical drops, cracked glass, deep dents, or liquid damage.
• All original packaging materials, cables, documentation, and accessories provided must be returned.

D. Reverse Pickup & Refund Timelines

• Reverse Pickup: Upon request approval, a reverse pickup is scheduled at no additional cost to you through our logistics partner.
• Diagnostic Inspection: Once received at our diagnostic facility, our technicians verify the reported issue, IMEI match, and device lock status within 48 to 72 hours.
• Online Payment Refunds: For prepaid orders, approved refunds are initiated within 2 business days and credited to your original payment method within 5 to 7 banking days.
• Cash on Delivery (COD) Refunds: For COD orders, you must provide a valid UPI ID (VPA) when filing the return request. Approved refunds will be transferred directly to your bank account via UPI within 2 to 4 business days of inspection clearance.

8. Furbiko Warranty Protection Policy

Refurbished and pre-owned devices purchased on Furbiko come backed by Furbiko Warranty Protection (typically 6 or 12 months, as specified on the product page and official tax invoice).

A. What is Covered

• Internal motherboard hardware faults, processing unit failures, and spontaneous component breakdown.
• Touchscreen and display functional defects not caused by external physical pressure or drops.
• Camera hardware, charging port, internal speaker, and microphone operational defects.
• Battery charging failures or sudden rapid hardware battery degradation occurring under normal usage conditions.

B. What is NOT Covered (Warranty Exclusions)

• Physical Damage: Broken, cracked, scratched, or crushed display screens, damaged camera lenses, or bent chassis caused by accidental drops or external force.
• Liquid & Moisture Damage: Water immersion, liquid spills, rain damage, or internal moisture corrosion (verified by internal liquid contact indicators).
• Unauthorized Tampering: Devices opened, modified, or repaired by unauthorized third-party technicians or non-Furbiko repair centers.
• Software Abuse: Rooting, bootloader unlocking, custom ROM installation, malware, or bricking resulting from unauthorized firmware modifications.
• Normal Wear & Tear: Superficial cosmetic wear from daily handling, minor paint chipping, or natural, gradual battery capacity depreciation over time.

C. Warranty Claim Resolution

Warranty claims can be raised via the app under Account > Warranty Claims. Furbiko will arrange diagnostic pickup and repair the device using quality replacement parts. If repair is economically or technically unfeasible, Furbiko will provide an equivalent replacement unit of identical or superior specifications and grade.

9. "Sell on Furbiko" (Customer Trade-in & Selling Terms)

When you use the "Sell on Furbiko" service to sell your pre-owned device to Furbiko:

• Ownership Warranty: You explicitly represent and warrant that you are the sole legal owner of the device, that the device is not stolen, encumbered, or subject to any third-party loan or EMI financing claim.
• Government ID Verification: To comply with Indian criminal law against trafficking in stolen property, you must submit a valid government photo ID (Aadhaar, Voter ID, Passport, or Driving License) and sign a transfer of ownership declaration at the time of pickup.
• Physical Valuation & Payout: Online quotes are preliminary estimates. The final purchase price is determined after on-site or lab physical inspection of hardware health, display genuineness, and cosmetic condition. Upon your acceptance of the final valuation, payment is disbursed to your bank account or UPI ID.

10. User-Generated Content & Reviews

Customers who have purchased products on Furbiko may post ratings and reviews. You agree that your reviews will be truthful and based on your genuine product experience. You shall not submit content that is defamatory, abusive, obscene, infringing on third-party intellectual property, commercial spam, or unlawful under the Information Technology Act, 2000. Furbiko reserves the right to moderate or remove reviews that violate these standards.

11. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Using the Platform for any fraudulent or illegal purpose under Indian law.
• Attempting to bypass security controls, reverse-engineer, decompile, or scrape the Platform's software and pricing catalogs.
• Filing fraudulent, abusive, or bad-faith return or warranty claims (including swapping internal parts or returning different devices).
• Interfering with the normal operation of our servers, networks, or payment gateways.

12. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Furbiko Technologies India Private Limited, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages resulting from the use or inability to use the Platform. Furbiko’s aggregate liability for any direct claim arising out of an order shall strictly be limited to the total amount paid by the customer for that specific transaction.

13. Governing Law & Dispute Resolution

These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. In the event of any legal dispute, controversy, or claim arising out of or relating to these Terms, the parties submit to the exclusive jurisdiction of the competent courts situated in Kozhikode, Kerala, India.

14. Consumer Grievance Redressal Mechanism

In compliance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, Furbiko has appointed a designated Grievance Officer to address customer complaints: